Following maintenance activities are offered:
- Adaptation to technology changes – modifying the system according to changes in the software environment, e.g. implementation of new versions of the operational system or the database management system;
- Software enhancement – implementation of specific customer requirements;
- Bug fixing – diagnosing, fixing bugs and solving problems;
- Prevention action – increasing software stability, maintainability or reliability to prevent predictable future problems.
All maintenance requests are reported in a Problem Report Form and tracked in a maintenance register.
Example of a Problem Report Form:
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Issue-Nr. (ER) |
IN2010.10.1 |
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Aceepted by (ER) |
Ivan Ivanov |
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e-mail |
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phone number |
office + 359 52 644 888 |
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Client |
New Bank |
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Reported by |
Mladen Ivanov |
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E-Mail |
[email protected] |
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Phone number |
…. |
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Used OS |
MS Windows XP |
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Used database |
Oracle UTF-8 |
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Issue-message for Revision |
3.1.203.0 |
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Cooperation partner |
Lisa Pjanic |
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Modul |
Portfolio analysis |
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Priority (1/2/3) |
2 |
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RFW User |
admin |
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Wanted Release to apply the correction |
Risk Engine 2014.3.1 |
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Location of the Database-Dump |
.... |
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Internal client Nr. |
120014 |
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Issue-Short description |
Annuity loan calculation |
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More detailed description of the problem. |
Annuity loan should have all payments equal For position 5550000005172737 application calculated different payments |
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Notes: |
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