About Us

Maintenance

Eurorisk Systems provides maintenance that includes the modification of software products after delivery in order to correct errors and improve performance or other attributes. By submitting problem report forms that represent functionality enhancements to the system, users request changes that contribute to the evolution of the system over time. A code redesign is often performed to upgrade performance and/or reduce complexity. Following maintenance activities are offered:

  • Adaptation to technology changes – modifying the system according to changes in the software environment, e.g. implementation of new versions of the operational system or the database management system;
  • Software enhancement – implementation of specific customer requirements;
  • Bug fixing – diagnosing, fixing bugs and solving problems;
  • Prevention action – increasing software stability, maintainability or reliability to prevent predictable future problems.

All maintenance requests are reported in a Problem Report Form and tracked in a maintenance register.

Example of a Problem Report Form:

  Issue-Nr. (ER) IN2010.10.1  
  Aceepted by (ER) Ivan Ivanov  
  e-mail    
  phone number office + 359 52 644 888  
       
  Client New Bank  
  Reported by Mladen Ivanov  
  E-Mail Mladen.ivanov@test.com  
  Phone number ….  
  Used OS MS Windows XP  
  Used database Oracle UTF-8  
  Issue-message for Revision 3.1.203.0  
  Cooperation partner Lisa Pjanic  
  Modul Portfolio analysis  
  Priority (1/2/3) 2  
  RFW User admin  
  Wanted Release to apply the correction Risk Engine 2014.3.1  
  Location of the Database-Dump ....  
  Internal client Nr. 120014  
  Issue-Short description Annuity loan calculation  
  More detailed description of the problem. Annuity loan should have all payments equal For position 5550000005172737 application calculated different payments  
     
     
  Notes:    
       
       

Problem Report Form

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